August 25, 2021
Dear Residents,
Please see attached for the 2021 Board Appointment and Reorganization letter.
Please see below for a summary of the reasons why Securitas has terminated their contract with us. Ultimately, they were unable to meet their contractual duties.
-
Securitas is unable to provide proper staffing levels, causing the current security officers to be overworked.
-
There are ongoing issues with the TekWave box that still haven’t been repaired a year into the contract. The directory repeatedly removes homeowners’ names and addresses with no explanation. The audio and video of the remote guard center fails daily, forcing patrol officers to respond to the gate to assist with visitor entry. The QR code scanner has not functioned on multiple occasions, and visitors could not scan their passes to get in.
-
All cameras have had repeated failures for months despite technicians trying to repair them.
-
There have been multiple instances recorded where the remote guard lets people into the community without verifying visitor information or checking with homeowners, defeating the purpose of having a visitor management system.
-
Their own guards working here in our community have had great difficulty getting responses from their management for assistance with issues.
-
There have been weekly emails issued asking for a solution and timeline for resolution for 8 months straight. The answers have only been temporary fixes or no fixes at all. The emails have reached the national level chain of command still without answers.
Sincerely,
Scott Matthews Jr.
Community Manager
