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November 30, 2021| Town News|

November 30th, 2021

Dear Residents,

Please see below again for information in regards to the new entry system with SafePassage. The gate will only open with the license plates that are registered with SafePassage. Homeowners are not able to manually enter their own license plates. All you have to do is fill out the attached form and drop it off at the office, email your information to support@safepassagesolutions.com or call SafePassage at 407-385-0726. Also, please do not discard your access card, you will still need them for the garbage and the pool. If you are having issues with the app or need help, please feel free to watch the tutorial below or you can speak directly to SafePassage with the contact information provided above.

We are migrating to the SafePassage Solutions access control system.
This system will use your license plate number to recognize you and your visitors.
We are providing the following options for updating your information:
  • Email SafePassage support and include your community’s name, address, and license plate number(s) support@safepassagesolutions.com
  • Call SafePassage support and provide your community’s name, address, and license plate number(s) 407-385-0726
  • You can also fill out the attached registration form with your license plate information and drop it off at the office.
SafePassage comes with a visitor management system for residents.  You can download this system by searching for ‘SafePassageMobile’ in your apple or android app store or use the direct link: https://safepassagesolutions.com/portal/
Please consider watching the tutorial below or reading the attached resident guide for more information. The Username of your account will be your email address, and the temporary password will be safepassage all lowercase.  Please change your password after you login for the first time.
The new system will be live on December 13th. Residents that are not registered will need to use the visitor lane.
Have a wonderful day!

Sincerely,

Scott Matthews Jr.

Community Manager

Last modified: November 30, 2021

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